Shipping policy
CROWN FORGED WHEELS LLC
SHIPPING & DELIVERY POLICY
TYPICAL LEAD TIME FOR CUSTOM ORDER 8-12 WEEKS
1. Overview
Crown Forged Wheels LLC specializes in premium custom forged automotive wheels manufactured to order according to each customer's approved specifications.
Because our wheels are custom-made, orders require manufacturing time before they are ready to ship. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order with Crown Forged Wheels LLC, you acknowledge and agree to the terms of this policy, subject to applicable law.
2. Order Processing and Manufacturing Time
All custom wheel orders require production and preparation before shipment.
Manufacturing lead times vary depending on the wheel design, dimensions, finish, customization requirements, material availability, and current production schedule.
Manufacturing time is separate from shipping and transit time. The delivery estimate for an order should account for both the time required to manufacture the wheels and the time required for the carrier to deliver them.
Any manufacturing or delivery timelines provided by Crown Forged Wheels LLC are estimates unless expressly guaranteed in writing.
Production timelines may change because of manufacturing requirements, material availability, finishing processes, quality inspections, or other circumstances affecting production.
If a significant delay occurs, we will make reasonable efforts to communicate material updates to the customer.
3. Shipping Methods and Charges
Available shipping methods and applicable shipping charges will be displayed at checkout or communicated to the customer through an invoice or other written order documentation.
Shipping costs may vary based on destination, shipment weight and dimensions, carrier service, insurance, special handling, and other applicable charges.
Certain custom orders, oversized shipments, or international deliveries may require special shipping arrangements.
Any additional charges that require customer approval will be communicated before they are incurred whenever reasonably practicable.
4. Domestic Shipping
Crown Forged Wheels LLC ships to eligible addresses within the United States, subject to product availability, carrier service, and other applicable restrictions.
Delivery estimates depend on the customer's location, the shipping method selected, and the date the order is released to the carrier.
Once an order has shipped, customers may receive tracking information to monitor the shipment when tracking is available.
Carrier delivery estimates are not guaranteed unless expressly confirmed in writing by Crown Forged Wheels LLC.
5. International Shipping
International shipping may be available for eligible destinations.
Customers placing international orders are responsible for reviewing any applicable import requirements and determining whether the products can legally be imported into their country.
Unless expressly stated otherwise at checkout or in writing, customers are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
International shipments may be subject to customs inspections, documentation requirements, and delays outside our control.
Crown Forged Wheels LLC cannot guarantee customs clearance times or delivery dates for international orders.
If a destination is not supported or a shipment cannot legally be completed, we will contact the customer to discuss the available options, subject to applicable law.
6. Shipping Address and Customer Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify the following before submitting payment:
- Recipient name and contact information.
- Complete shipping address.
- Apartment, suite, unit, or business information, where applicable.
- Correct city, state, postal code, and country.
- Any special delivery instructions supported by the carrier.
If an order has not shipped, customers should contact us as soon as possible to request an address correction.
Address changes cannot be guaranteed after an order has been processed or transferred to a shipping carrier. Additional charges or delivery delays may apply where permitted.
Crown Forged Wheels LLC is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot lawfully be excluded.
7. Tracking and Shipment Notifications
When tracking is available, shipment information will be provided to the customer using the contact details associated with the order.
Tracking information may take time to become active after a carrier receives a shipment.
Customers should monitor tracking updates and make any necessary delivery arrangements.
A tracking status indicating delivery should be reviewed alongside any available carrier delivery confirmation if a package cannot be located.
8. Delivery, Inspection, and Damaged Shipments
Customers should inspect shipments promptly upon delivery.
If a shipment arrives with visible damage, customers should, where reasonably possible:
- Photograph the exterior packaging and any visible damage.
- Photograph the affected wheels and protective packaging.
- Retain the packaging and shipping materials.
- Contact Crown Forged Wheels LLC promptly with the order number and supporting photographs.
Please contact us as soon as reasonably possible after discovering shipping damage, loss, or a potential fulfillment issue so that we can investigate and coordinate with the carrier when appropriate.
Do not install or use a wheel that appears structurally damaged or unsafe.
Reporting deadlines do not eliminate rights or remedies available under applicable law.
9. Lost, Delayed, or Missing Shipments
Shipping carriers may experience delays caused by weather, transportation disruptions, operational issues, customs inspections, or other circumstances outside our reasonable control.
If tracking has not updated for an unusual period or a shipment appears lost, please contact Crown Forged Wheels LLC so that we can review the available tracking information and initiate an investigation when appropriate.
If a shipment is marked as delivered but cannot be located, customers should check the delivery address, surrounding areas, other household members, building management, or other appropriate delivery locations and contact the carrier where possible.
We will work with customers and carriers to investigate reported shipping problems.
Nothing in this policy eliminates any refund, replacement, or other obligations that apply under applicable law.
10. Delivery Attempts and Undeliverable Shipments
Customers are responsible for making reasonable arrangements to receive shipments, including providing access information where required by the carrier.
If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the shipment, we will contact the customer to discuss available options.
Additional shipping, storage, handling, or reshipment charges may apply where permitted by law and where applicable charges have been disclosed or otherwise agreed upon.
Any refund or cancellation request relating to an undeliverable shipment will be handled in accordance with our Returns, Refunds & Order Cancellation Policy and applicable law.
11. Customs Duties, Taxes, and Import Fees
For international orders, customs duties, import taxes, brokerage fees, and other destination-specific charges may be imposed by government authorities or shipping providers.
Unless expressly included in the order price or otherwise agreed to in writing, these charges are the customer's responsibility.
Customers are encouraged to consult their local customs authority before placing an international order.
Refusal to pay applicable import charges may result in a shipment being delayed, held, or returned. Any resulting costs or available remedies will be handled in accordance with the applicable order terms and law.
12. Shipping Insurance and Risk of Loss
Shipping insurance, when available or included, is subject to the applicable coverage terms and claim requirements.
Customers should promptly report missing or damaged shipments so that any available carrier or insurance claim can be reviewed within the relevant deadlines.
Responsibility for loss or damage during transit will be determined in accordance with the applicable sales agreement and governing law. Nothing in this policy transfers risk to a customer earlier than permitted by law.
13. Custom Orders and Shipping Delays
Because Crown Forged Wheels are manufactured to order, production schedules and shipping arrangements may be affected by custom specifications, manufacturing requirements, material availability, and carrier capacity.
An estimated shipping date is not necessarily the date an order will arrive.
If a significant delay affects an order, we will make reasonable efforts to provide an update and discuss available options where appropriate.
Nothing in this section waives any rights a customer may have if an order is not delivered within a legally required timeframe or if other legal obligations apply.
14. Relationship to Our Returns and Refunds Policy
Shipping issues involving returns, refunds, cancellations, defective products, or incorrect orders are also subject to our Returns, Refunds & Order Cancellation Policy and any applicable written warranty.
Custom-made wheels are manufactured for specific customer orders. However, the custom nature of a product does not eliminate remedies that may be required by applicable law for defective products, incorrect fulfillment, or other qualifying issues.
Customers should contact Crown Forged Wheels LLC promptly if an order arrives damaged, incorrect, or otherwise inconsistent with the approved order specifications.
15. Contact Information
For questions about shipping, tracking, delivery estimates, or a shipment issue, please contact Crown Forged Wheels LLC using the contact information published on our website.
Crown Forged Wheels LLC
Website: crownforgedwheels.com
Email: crownforgedwheels@gmail.com
Business Address: 250 Alice St. Wheeling, IL. 60090
Phone: 224-279-0804